We would first like to extend our deepest sympathy to all those affected by this event. The following travel advisory information concerns those affected by Malaysia Airlines flight MH17 on 18 July 2014.
Where to get help:
If you hold concerns for family and friends, please call MFAT’s 24-hour Consular Emergency Centre on +64 4 439 8000.
We recommend you contact your travel agentor travel provider regarding your available options to alter your trip, if needed.
Finally, to help New Zealanders avoid difficulties overseas, the Ministry of Foreign Affairs and Trade (MFAT) maintains travel advisories for more than 160 destinations overseas via its website http://www.safetravel.govt.nz. MFAT’s travel advice provides accurate, up-to-date information about the risks New Zealanders might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination-specific travel.
Limits, conditions and exclusions apply under your policy and for full details you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
All claims will be assessed in accordance with the circumstances of the claim and all the terms and conditions of your policy.
We are monitoring the circumstances surrounding Malaysian Airlines flight MH17 closely and continuing to wait for further confirmation on the details surrounding this event, however we believe it to be important to draw attention to some particular terms of our travel policies, specifically that there is no provision of cover arising from any act of war,whether war is declared or not, or from any rebellion, revolution, insurrection or taking of power by the military.
If you have any questions or queries, please contact our underwriter Allianz Global Assistance on their information hotline.