Travel Insurance

Travel Insurance Emergencies

Emergency Assistance

If You Are Overseas and Require Assistance

If you are abroad and require assistance, please contact us as soon as possible on the numbers below. The operator will advise the next course of action if you require medical treatment, need to return home or have suffered a loss while travelling. If you intend to incur additional expenses you should also get in touch and let us know. It's important that you get in touch as soon as possible as failure to do so may, in some instances, mean we will not pay part or all of your claim.

Emergency Assistance deal with thousands of emergency assistance cases each year and specialise in providing support in a crisis. Please have your contact details readily available, along with your Worldcare policy number.

Emergency assistance is available 24 hours a day, seven days a week.

Emergency Assistance Numbers

From Worldwide, collect call +64 9 486 6868

From Australia Toll Free 1800 554 114

From UK Toll Free 0808 589 3893

From USA Toll Free 1800 326 1543

Worldcare Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). You should consider the Policy Wording before making any decisions about your insurance policy. Terms, conditions, limits, sub-limits and exclusions apply.

The Hollard Insurance Company Pty Ltd – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A (Strong) issued by Standard and Poor's. The Standard & Poor's rating scale is:

AAAExtremely Strong
CCExtremely Weak
AAVery Strong
CSelective Default
CCCVery Weak

The rating may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
The rating scale above is in summary form.
A full description of this rating scale can be obtained from

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

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