When considering the purchase of a policy, please note that many travel insurance policies will not cover claims or financial losses related to epidemics or pandemics. Additionally, the fear of traveling is not covered by any travel insurance policy. Please review the policy details or contact us for more information.

Travel Insurance

Travel Insurance Emergencies

Emergency Assistance

If You Are Overseas and Require Assistance

If you are abroad and require assistance, please contact us as soon as possible on the numbers below. The operator will advise the next course of action if you require medical treatment, need to return home or have suffered a loss while travelling. If you intend to incur additional expenses you should also get in touch and let us know. It's important that you get in touch as soon as possible as failure to do so may, in some instances, mean we will not pay part or all of your claim.

Emergency Assistance deal with thousands of emergency assistance cases each year and specialise in providing support in a crisis. Please have your contact details readily available, along with your Worldcare policy number.

Emergency assistance is available 24 hours a day, seven days a week.

Emergency Assistance Numbers

From Worldwide, collect call +64 9 486 6868

From Australia Toll Free 1800 554 114

From UK Toll Free 0808 589 3893

From USA Toll Free 1800 326 1543

Worldcare Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). AWP Services New Zealand Limited holds a Financial Advice Provider (FAP) licence issued by the Financial Markets Authority. Read AWP Services New Zealand Limited FAP Disclosure statement here. You should consider the Policy Wording before making any decisions about your insurance policy.

The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is:

A++,A+(Superior)
C++, C+(Marginal)
E(Under Regulatory Supervision)
A, A-(Excellent)
C, C-(Weak)
F(In Liquidation)
B++, B+(Good)
D(Poor)
S(Suspended)
B, B-(Fair)

Further information on these ratings is available here.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

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