In An Emergency
If You Are Overseas and Require Assistance
If you are abroad and require assistance, please contact us as soon as possible on the numbers below. They will advise the next course of action if you require medical treatment, need to return home, or have suffered a loss whilst travelling. If you intend to incur additional expenses you should also get in touch and let us know. It’s important that you get in touch as soon as possible as failure to do so may, in some instances, mean we will not pay part or all of your claim.
We deal with thousands of emergency assistance cases and specialise in helping you in these situations. Once you have been in touch regarding your situation, we will check in with you regularly on your progress so please have your contact details readily available, along with your Worldcare policy number.
Our emergency assistance is available 24 hours a day, seven days a week.
Emergency Hotline Numbers
From Worldwide, collect call +64 9 486 6868
From Australia Toll Free 1800 554 114
From UK Toll Free 0500 893 893
From USA Toll Free 1800 326 1543
We provide insurance cover to you on the basis that you are a resident of New Zealand, you intend to return to New Zealand after your journey, you will purchase your policy in New Zealand before you start your journey and the start date on your policy reflects the date you leave your residence in New Zealand to start your journey. Full Terms and Conditions Apply.
This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Global Assistance and underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Allianz New Zealand. You should consider the Policy Wording before making any decisions about this travel insurance policy.
For further information on Allianz Australia Insurance Limited's financial strength rating, please refer to the following Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice on our homepage.